FAQ

Lash extension are applied as you rest comfortably on an aesthetic bed with your eyes closed. Relaxation is key to ensuring a smooth application process. Some clients even fall asleep during the application and awake to exquisite, voluminous lashes.

Please arrive to your lash appointments with clean, dry lashes, free of eyes make-up and oils. Do not curl or perm your lashes or apply eye creams or mascara the day before and the day of your appointment. Please refrain from drinking excessive fluids or caffeinated beverages on the day of your appointment.

Please come to your appointment with NO make-up or mascara on. This reduces the time it takes to get started on the application so we can get right to the exciting part!

If this is your first application of lash extensions we recommend booking a full-set about 6 – 8 weeks before your wedding date or departure date. This will allow time to experiment with different sets, learn proper care and ensure that you have no allergies to the lashes or adhesive. Once you are confident in your ideal set, we will book a fill one week before your wedding or departure date to ensure that your lashes are perfect.

On average, lash extensions last anywhere from 5 to 6 weeks, and up to 8 weeks depending on the extension style and technique and the shedding pattern of your natural lashes. Typically, the lash growth cycle is every 60 – 90 days.

We recommend that you come in for a refill within 2-4 weeks to maintain the shape and fullness of your lashes.

With any application, a very small percentage of clients may have an allergic reaction to the extensions. However, our bonding agent and lashes are of the highest grade to ensure that they are suitable for those who may have sensitive eyes. If you do have any allergies specifically relating to any ingredients in beauty products, kindly let your technician know and she will proceed accordingly.

Review our Aftercare Guide here

We generally do not recommend wearing mascara because when it is not properly removed it can create build-up on lashes and the lash line. This can lead to quicker shedding of lashes.

It is a big no-no to curl lashes after an application, since the curler will ruin the shape of your extensions and damage the adhesive.

Lashes are applied while you are lying down with your eyes closed in a cozy, warm spa bed. It can take about 1.5 to 2 hours for a full set. After cleaning and priming your lashes, your bottom lashes are protected with an anti-aging eye-pad or medical tape and the lash extensions are applied with medical-grade adhesive. It is a very relaxing, non-invasive procedure and most clients fall asleep!

Many times we have had customers tell us that they’ve had eyelash extensions done previously and they were very uncomfortable and did not like them. The following are ways you can tell whether an application has been incorrectly applied:

• The adhesive is visible
• There are missing eyelashes (large, visible gaps due to improper application) between lashes
• The lashes feel uncomfortable

No. Our highly trained eyelash technicians take proper precautions during the application, and with proper maintenance on your part your extensions will remain adhered to your lashes until they fall out naturally.

While eyelash extensions are suitable for nearly everyone, they may not be for people who:

• Have a condition called Trichotillomania, resulting from compulsive pulling or twisting of the hair, brows or in this case, eyelashes
• Have a tendency to rub their eyes a lot
• Have an eyelid or eye condition
• Are in regular contact with chlorine

Yes you can! If your overall maintenance is upheld you can shower, swim and exercise as you normally would.

While lash extensions are low-maintenance compared to the daily application and removal of mascara, you still need to maintain them to increase their longevity. Daily washing and grooming will make your lashes appear fuller and last longer.

Yes! You can certainly wear makeup, just as long as it’s oil-free and you remove it properly every night. Talk to your technician about water-based mascara approved for lash extensions.

With high-quality lashes that are properly adhered, you shouldn’t be able to feel a thing!